Privacy Policy

Who we are

Your Palace Hair LTD, trading as Your Palace Hair and Sahla Studio, is based in Birmingham, West Midlands. We're responsible for the information you give us when you order from this site, book a consultation or fitting, or buy a masterclass ticket. The easiest way to reach us is sahlastudio@icloud.com.

What we collect

Only what we need to do the job:

• Your name, email address, delivery address and phone number, so we can take and deliver your order.
• What you ordered and the payment status, so we can fulfil it and answer questions about it.
• Your booking details when you book a consultation, fitting or masterclass ticket, including the time you chose.
• Any message you send us by email or WhatsApp.

Payment information

We never see or store your full card number. Card payments are handled by Shopify Payments, and instalments by Klarna, with PayPal and Apple Pay also available. Those providers run their own security and privacy checks, and we only receive confirmation that your payment succeeded.

How we use your information

To process and deliver your order, to send you your masterclass joining link or booking confirmation, to answer your questions, to handle a return or a faulty item, and to keep records we're legally required to keep.

Cookies and tracking

This website doesn't run advertising trackers or sell your browsing. We use Google Analytics to count visits and see which pages are useful — it sets its own cookies for that. The secure checkout our store uses sets the cookies it needs to remember what's in your basket and to keep the payment page working. If you've booked through our calendar, that service sets its own cookies on its own pages.

Who we share it with

Only the services needed to run your order, and never for their own marketing:

• Shopify, which runs our store and checkout.
• Klarna, PayPal and Apple Pay, for payment.
• The delivery company carrying your parcel.
• Calendly and Zoom, when you book a consultation or fitting.
• HMRC and similar authorities, when the law requires it.

How long we keep it

We keep order and payment records for as long as UK tax law requires, which is six years from the end of the year you ordered. Booking details are kept until the appointment has taken place and any follow-up is finished.

Your rights

You can ask for a copy of the information we hold about you, ask us to correct anything wrong, or ask us to delete it where we're not required to keep it. Email us and we'll deal with it. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office (ICO).